Protagonist Technology LLC is committed to protecting and respecting your privacy. We know your privacy is important to you and will only use your personal information in accordance with the Policy outlined here.
This Policy explains when and why we collect personal information from visitors to our websites, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our websites, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices please contact us here, or by writing to Protagonist Technology LLC, 345 California ST, Suite 600, San Francisco CA 94104.
How and when we collect information
There are broadly two kinds of information we collect through our websites:
a) “personal” information, which you actively provide to us through forms on our sites or those of our partners, affiliates, or vendors; for example:
- Newsletter sign up: name and email address.
- Downloading content (ebooks, case studies, etc.): name, email address, organization and title, phone number.
- “Talk with an Expert” or “Contact Us” functions: name, email address, organization and title, phone number.
b) “non-personal” information which is passively provided to us — anonymous tracking data for the purpose of analytics and for the basic functioning of certain aspects of our websites; for example:
- Google Analytics: We use Google Analytics to collect and process basic information about your visit to help us improve our service.
What we do with your information
We are committed to protecting your privacy. We process and share your personal information and non-personal Information only to the extent reasonably necessary to fulfill your requests and for our legitimate business purposes. We do not share or sell personal information with unaffiliated third parties for their own direct marketing purposes.
The personal information that you provide is used in fulfillment of services that you request of us. For example, the name and email address you provide when signing up for the newsletter will be used for the purpose of sending you the newsletter.
We may also use your personal information for our own internal purposes, such as marketing, providing customer support or providing, maintaining, evaluating and improving our products and services. We may also use what we know about you to highlight products and services that may be of interest to you or to provide information which may be of interest to our website visitors, including but not limited to, educational content, fact sheets, webinars, white papers, upcoming events, and other news about products and services offered by us.
We sometimes contract or partner with other companies and individuals to perform certain functions and services on our behalf and to jointly offer products and services that may be of interest to our website visitors. This is a common industry practice. We may need to disclose personal and non-personal information so that they can perform these functions and services.
If you access our products or services through the websites of our partners, vendors, or affiliates (for example, AWS Marketplace), their privacy policies will apply with regard to the information that they collect from and about you during your interactions with their websites.
We retain the right to pass on the personal and non-personal information of our customers to any successor-in-interest of ours, such as a company that acquires our business.
We may need to disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process.
Your choice to opt-out of certain communication
If you are signed up to our Newsletter and no longer wish to receive e-mails from us then please follow the unsubscribe instruction in our e-mails or e-mail your request to us here. Note that you may still receive vital customer service related communications from us, if relating to our duties in filling out any future order you might make.
What rights you have over your data
If you have provided us with your personal information through the website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we remove any personal data we hold about you. Please contact us here.
Protecting your data
The security of your personal information is important to us. All our pages and forms are protected by SSL technology.