Case Study – Employee Engagement: Healthcare

Protagonist used Narrative Analytics to help a major healthcare company improve patient satisfaction levels by improving overall employee morale. To make this transformation, our Client – one of the 10 largest hospital systems in the U.S. – needed to shift the mindsets of over 55,000 employees. Protagonist provided data-driven strategy and communication guidance, fueled by its unique Narrative Analytics capabilities, to drive measurable improvement in patient satisfaction.